Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Orders are typically processed within 1-2 business days. Delivery within Pakistan takes 3-5 business days depending on your location.

Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery across Pakistan.

How can I track my order?
Once your order is shipped, you will receive a tracking number via WhatsApp or email.

Sizing & Products

What sizes do you offer?
Our kids' clothing is available in sizes 16 to 38, covering girls aged approximately 2 to 14 years. Please refer to our size guide for accurate measurements.

What fabrics do you use?
We use premium Raw Silk, Crepe, and Slub fabrics to ensure comfort, durability, and elegance.

Are the colors accurate to the photos?
We try our best to represent colors accurately. However, slight variations may occur due to different screen settings.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery if the item is unused and in its original condition. Please contact us on WhatsApp to initiate a return.

Can I exchange for a different size?
Yes, size exchanges are available subject to stock availability. Contact us within 7 days of receiving your order.

Payments

What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and online payments via credit/debit cards.

Is online payment secure?
Yes, all online transactions are secured and encrypted for your safety.

Still have questions? Contact us and we'll be happy to help! 🌸